FAQs
Frequently Asked Questions:
Simply call our main phone number at 877-435-7410 or one of our locations: our Highland Office at 845-691-9191, our Ellenville Office at 845-647-5400 or our Kingston Office at 845-834-7300 and one of our caring staff will be more than happy to schedule an appointment for you.
In most cases we can schedule an appointment for you within 1-3 days.
Your first appointment will be approximately one hour in length. Our experienced clinician will provide a thorough assessment and evaluation to help develop a treatment recommendation with our multidisciplinary team. You will review various consent’s, complete documentation on demographic and identifying information, receive information about your rights, program rules and regulations as well as information on services we provide.
During your second appointment our clinician will discuss the treatment recommendation made by the treatment team. If treatment is recommended you will review the schedule, program expectations, be assigned your primary counselor and identify collateral contacts. Starting treatment can be very daunting so our clinician will be able to answer any questions you may have.
Our trained staff use various screening tools to provide professional, legal evaluations that are accepted by surrounding legal agencies, Department of Motor Vehicles and Employee Assistance Programs.
Step One accepts most commercial insurances and Medicaid including Medicaid Managed Care and Family Health Plus plans. Step One has a sliding fee scale and accepts cash, Master Card, Visa & Discover Card. We also accept personal checks.
Step One communicates directly with insurance companies to verify benefits, request authorizations for our services and submit claims. Some policies have copayments, deductibles and coinsurance which is paid by the insured/client when service is rendered. Please contact your insurance company for more information.
Step One’s staff includes psychiatrists, licensed clinical social workers, licensed masters social workers, licensed mental health counselors & credentialed alcoholism & substance abuse counselors.
Each individual entering treatment will meet with an individual therapist to develop your own personalized treatment plan. Your length of treatment depends on your progress in completing your goals.
All services are confidential. Step One takes our client’s confidentiality and privacy very seriously and abide by HIPAA and 42 C.F.R.
Yes and you will be met with the assessment counselor and your loved one for the first several minutes followed by the counselor meeting with your loved one for the remaining duration of the assessment.
Your loved one would need to complete a consent to release information form and then the counselor can give you updates and invite you in for couples/family sessions.
Any family member can request a family/couple’s session and the counselor will review this request with the client. The counselor will teach family members how to express themselves more effectively, listen actively, and address conflicts constructively.
